Specializing in the production of
electric forklifts, storage vehicles,
internal combustion forklifts,
tractors and AGV automatic
LiuGong Forklift starts the Journey of Global Customer Care in 2019
Deep understanding of customers’ needs, continue to win customers’ trust, is to promote good development of enterprises. In order to consolidate the international dealers and customers to the brand of LiuGong forklift loyalty and trust. LiuGong forklift started the international customer care in April 2019.
First stop is the North American market, during April 2 - April 5, 2019, Mr. Xiao Yuanxiang, executive general manager of Liuzhou LiuGong Forklift Co., LTD., came to visit LiuGong North American dealers and end users in Houston, Atlanta and Greenville in the United Stated. Since entered into the North American market in 2008, LiuGong forklift has developed more than 30 of dealers and nearly 100 secondary branches in the United States, with a wide range of customer groups, which includes textile industry, manufacturing industry, food industry, etc., and products line covers Class I-V categories of forklifts.
During this visit, Mr. Xiao and LiuGong North American team listened to the voice of customers, understood customers' opinions and suggestions on LiuGong forklift, and answered existing questions. LiuGong North American team also trained provided dealer with sales skills and on-site practical training, dealers and customers were deeply satisfied with the overall performance of LiuGong forklift. In the warehouse of one customer, LiuGong forklift was competing with international first-tier brands. The operator said that there is no obvious difference between LiuGong forklift and local brands in the United States, with good comfort and high cost performance, customers said they will continue to use LiuGong forklift in the future.
Through this visit, we promote the relationship between LiuGong forklift and dealers and customers, understanding the real feelings of customers, focusing on customers and ensure the implementation of improvement, accurately grasping the needs and concerns of customers. The customer care action of LiuGong forklift will continues, the next stop will visit international markets including Mexico, Argentina, Chile, Brazil, Turkey and Dubai. Through the emotional support for dealers and customers, more customers will choose and trust LiuGong forklift!