Specializing in the production of
electric forklifts, storage vehicles,
internal combustion forklifts,
tractors and AGV automatic
Machine Service Guide
Liugong's "Tripolar" Safeguard Measures
1. Use "advanced speed" 121 to protect service efficiency with advanced information tools
400-8899856 ringtones call, we
● provide troubleshooting solutions within one hour;
● arrived at the faulty equipment site within 2 hours;
● Solve customer problems within one day.
2. Use an effective process approach to ensure that the "extreme power" 12345 before and after the service...
● In place service: the transfer of new machines in sales;
● In-place service: active on-site service within 1~2 months after sale;
● In place service: The whole machine will take the initiative to provide on-site service within 5~6 months after sale;
● In place service: The whole machine will take the initiative to provide on-site service within 8 to 9 months after the sale;
● In place service: The whole machine takes the initiative to provide on-site service within 10 to 12 months after the sale;
3. Use “hardware” 3+ with hardware investment and network layout
● Customer Service Management 3+ Liugong Technical Service Center + External Office + Service Center.
● Service mode 3+ Active service + Response service + Value-added service = Satisfactory service.
● Parts supply 3+ accessories pool + accessories area central library + accessories distribution network all over the country, constitute a “one-stop” service model, satisfying customer service requirements at full speed.
● Service Talent 3+ Enterprise School Cooperation School + Liugong University + Online Video Training = Professional Service Team.