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Copyright © Liuzhou liugong forklift co. LTD 桂ICP备15003858号
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Tel:0772-2040712

Email:wyy@liugong.com

Contact Liugong

No.1 yanghe avenue, liuzhou

city, guangxi province

Liuzhou liugong forklift co. LTD

Service

Specializing in the production of

electric forklifts, storage vehicles,

internal combustion forklifts,

tractors and AGV automatic

navigation vehicles

Machine Service Guide

Classification:
Machine service
2018/06/07 23:39
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[Abstract]:
Liugong's "Tripolar" Safeguard Measures 1. Use "advanced speed" 121 to protect service efficiency with advanced information tools. 400-8899856 ringtones call
Liugong's "Tripolar" Safeguard Measures
1. Use "advanced speed" 121 to protect service efficiency with advanced information tools
400-8899856 ringtones call, we
● provide troubleshooting solutions within one hour;
● arrived at the faulty equipment site within 2 hours;
● Solve customer problems within one day.
 
2. Use an effective process approach to ensure that the "extreme power" 12345 before and after the service...
● In place service: the transfer of new machines in sales;
● In-place service: active on-site service within 1~2 months after sale;
● In place service: The whole machine will take the initiative to provide on-site service within 5~6 months after sale;
● In place service: The whole machine will take the initiative to provide on-site service within 8 to 9 months after the sale;
● In place service: The whole machine takes the initiative to provide on-site service within 10 to 12 months after the sale;
 
3. Use “hardware” 3+ with hardware investment and network layout
● Customer Service Management 3+ Liugong Technical Service Center + External Office + Service Center.
● Service mode 3+ Active service + Response service + Value-added service = Satisfactory service.
● Parts supply 3+ accessories pool + accessories area central library + accessories distribution network all over the country, constitute a “one-stop” service model, satisfying customer service requirements at full speed.
● Service Talent 3+ Enterprise School Cooperation School + Liugong University + Online Video Training = Professional Service Team.
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